Routing model
Extensions, staff assignment and fallback defined.
WebSoftLeader
WebSoftLeaderVladimir Nikolaev · specialist WebSoftLeader
CRM and telephony integrations with reliable call records
Connect business calls to the records and staff who need them. We map provider events, extension routing and contact matching, then check incoming and outgoing calls without creating duplicate activities or linking the wrong customer.
Start this briefStarting price$55/hourIndicative timelineAfter scope review
WebSoftLeaderVladimir Nikolaev · specialist WebSoftLeader
What we build
A call trail connected to the right record
CRM association
Number matching and record links specified.
Event integration
Call identifiers, statuses and activities connected.
Call checks
Incoming, outgoing and unanswered cases tested.
Let’s agree what you actually needWe’ll shape the scope around your priorities.
RECENT WORK
Explore our workWork you can explore.
Actual project screenshots. Some client interfaces are in their original language.
Client sites and products
Silver Summit Build
Home services in the United States. Actual project screenshots. Some client interfaces are in their original language.
Client sites and products
MP CMS
Ecommerce platform. Actual project screenshots. Some client interfaces are in their original language.
Client sites and products
ARTEL
Commercial interior projects. Actual project screenshots. Some client interfaces are in their original language.
How the project moves forward
How the project moves forward
- 01
Brief and initial prototype
We define the scope and prepare the agreed first prototype or work plan before payment.
- 02
Approve and start
You approve the prototype and pay 30%. We begin the agreed implementation.
- 03
Review the working version
We show the main pages and functions or agreed milestone deliverables. After acceptance, you pay the next 30%.
- 04
Accept the completed project
We finish the agreed checks and hand over the project, materials and access. You pay the remaining 40% after acceptance.
SCOPE · BUDGET · TIMELINE
Starting price
Scope agreed before work begins. All prices in USD. Applicable taxes and third-party fees are confirmed in the proposal.
- Routing model
- CRM association
- Event integration
- Call checks
Starting price$55/hourAfter scope reviewScope agreed before work begins.
PAYMENT BY PROJECT MILESTONES
Approve a result. Pay for the next milestone.
We agree the scope and prepare the first prototype before the first payment. You can review the proposed structure and customer journey before deciding to proceed.
Your first prototype, before payment
The agreed initial prototype covers the key page or customer journey. For SEO, advertising and other projects without an interface, the first reviewable result is a proposed work plan. The number of screens and revisions is agreed in the brief.
- 0130%
After prototype approval
You approve the prototype or work plan and pay 30% of the agreed project price. We then begin implementation.
- 0230%
After the working version
We demonstrate the agreed main pages and functions, or the named project deliverables. Once you accept this milestone, the next 30% is due.
- 0340%
After project acceptance
We complete the agreed checks, deliver the project and hand over the agreed materials and access. The remaining 40% is paid after acceptance.
This schedule applies to projects with a fixed scope. Monthly work and small hourly tasks have separately agreed terms. Advertising spend, hosting, licences and third-party fees are listed separately in the proposal.
We deliver remotely. Briefing, reviews and handover take place online, with the meeting times and working language agreed in advance.
HOW WE WORK
Map the responsible person before routing
Scope, selection criteria and practical delivery details.
A CRM owner may not have a working phone extension. We define valid destinations, business-hours behavior and the fallback for unavailable staff.
Incoming and outgoing calls need their own scenarios, including how a missed call becomes a follow-up task.
Match numbers without guessing the customer
Country codes and shared company numbers can complicate association. Several contacts may legitimately use the same number.
We agree normalization and ambiguous-match behavior. Provider call identifiers connect status updates to one activity instead of creating a new record each time.
Check the evidence the provider makes available
Testing follows answered, rejected and missed calls and delayed notifications. Recordings are linked only when the provider exposes them and recording is authorized.
Vladimir Nikolaev reviews acceptance with your team. Telephony subscriptions, number rental, recording policies and call charges are separately agreed.
Related services and expertise
CEO and web development & SEO expert
Vladimir Nikolaev
CEO and web development & SEO expert. Web developer and SEO specialist since 2015. Vladimir Nikolaev reviews data rules, implementation choices and acceptance checks with you, so the technical work follows a defined business task.
Questions before we start
Questions before we start
Answered by Vladimir Nikolaev.
Can outgoing calls appear in CRM?
Yes, when the provider supplies the required events or supported calling access.
Can recordings be attached?
Yes, subject to provider support, access rights and authorized recording.
What if two contacts share a number?
The agreed ambiguity rule applies instead of an assumed unique match.
Is changing phone numbers necessary?
Not always. Feasibility depends on the existing provider's integration options.
NEXT STEPS
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START WITH YOUR PROJECT
Send your CRM, phone provider and extension list
Include one incoming and one outgoing scenario. We will map routing and call records.